FREQUENTLY ASKED QUESTION
Can I return a product?
If you wish to return a product, please contact ______________ .
How can I contact customer service?
If you have any questions about our online shop (orders, account questions, technical questions), please contact us on _________
Do you have the product in stock?
All products that are featured on our website are available. Ordering time depends on products and quantities.
Can I cancel my order?
A: If you wish to cancel your order, please do so as soon as possible. If we have already processed your order, you must contact us and return the product. Please contact ____________________ (email).
How can I get offers for large quantities?
When you are logged in and add products to your shopping cart, you can send us a quote request using your shopping cart. Simply add the products and quantities you are interested in and click on "request an offer". We will send you an offer. Please note that this function should only be used for price requests for large quantities.
What are the terms and conditions?
You can see the terms and conditions here (link) _____________________________
What are the delivery charges?
Delivery charges depend on shipping requirements. If the products in your order are due to special requirements (e.g. dry ice), an additional charge will be added to the shipping charges. You can see the shipping charges in the checkout process before making a payment.
How can I change my delivery address?
Log in to your account and go to 'my account'. In 'my account' you can change all your contact information.
What should I do if payment is not accepted?
Please try again in a little while. If payment is still not accepted, please check your account balance. If everything is as it should be, but you still cannot make the payment, please contact us to notify us of the problem. We can handle your order manually.
Is VAT charged?
A: If you have a VAT number, then no VAT is charged. You must remember to add your VAT number in your account information section. The online payment system will automatically fill in the VAT number submitted when you order products.
What payment methods can I use?
You can pay for your order online, by credit card or cash on delivery.
What information do I need to enter when ordering?
Our online ordering system will ask you for all the important information you need to enter. If you have a VAT number, don't forget to provide it. This will ensure that your shipment will not be delayed due to a missing VAT number.
Why should I buy online?
To speed up the process. Ordering online will get you prices faster and you'll be able to get through the order confirmation and payment process much quicker. This could save days of your time.
How can I make an order?
You can easily order using our online platform. When you find a product you need, you can add it to your basket, log in and go through the ordering process. Once your order is ready, you will receive a summary of your order at your email address. The order summary will also be stored in your account.
Do you offer a discount for a large order of items?
We are open for any kind of collaboration, and if the quantity allows us to offer a discount, we will certainly offer it.
What are the delivery options? (directly to your home, to the post office)
Products can be delivered either to your home or to Nova Poshta collection points.
Do buyers have to pay for delivery if it is a delivery abroad?
Each delivery has an individual price, depending on quantity, destination or period.
Can buyers know the status of the order?
Yes, in the personal account of each buyer, it is possible to view the order status (tracking).
How long does the delivery process take?
Deliveries within Chisinau are made during working hours, outside the city within 24 hours via Nova Poshta.
Is it possible to exchange or return goods?
Yes, products can be returned within 14 days of purchase, upon presentation of the bill.